Tuesdays With Kenny
hertz livechat tastes like burger
[REDACTED]: Thank you for using Hertz.com Live, my name is [REDACTED]. If you have a Billing question or need to contact Customer Service, call 1-800-654-4173. Otherwise how may I help you navigate Hertz.com?
Baumer: Hi. Is there a reason I'm not able to get a NeverLost GPS with a standard or economy sized vehicle?
[REDACTED]: what state and city?
Baumer: SFO
Baumer: san francisco, ca
[REDACTED]: just offered for basic b compact, midsize c,f fullsize just the ones that's equiped with it
Baumer: That makes no sense.
Baumer: Can you rephrase?
Baumer: It is only offered for basic, compact, midsize, or fullsize? Or they are already equipped?
[REDACTED]: those are only the car types that you can add in so on step 2
[REDACTED]: it will say the car types
Baumer: Alright. So, I tried to get a basic model and then add the Never Lost option, and it said that NeverLost was not available with the model I had selected.
Baumer: And what you just told me is different.
[REDACTED]: not standard its a d class you can not ,if you need more information call reservation 1-800-654-3131